Privacy policy

Published on October 2, 2026

We place the utmost importance on respecting your privacy. We understand that your trust in us is our top priority, which is why this privacy statement applies to our website https://www.chateauygrande.fr (hereinafter the “Site") and all relationships or other interactions between Château d’Ygrande and its customers and partners. We take the protection and respect for the privacy of our website users seriously and take the necessary measures to ensure it. Château d’Ygrande ensures the protection of users’ personal data in accordance with the provisions of the the Data Protection Act of January 6, 1978 amended and the General Data Protection Regulation (GDPR : No. 2016-679).

What is a privacy policy ? It is a written document that explains to you, as a user of our website, what personal information we collect about you when you browse our site. We are therefore committed to respecting the confidentiality of the personal information we collect in accordance with the terms described below. In this “Privacy Policy," our users will find details about the personal information we collect about them, the purposes for which this information is used, the methods by which it is collected, the options available to users to object to the collection, and the security measures taken to protect their personal information. “Personal information" or “personal data" refers to any information that can be used to identify a user, such as first and last names, mailing and email addresses, phone numbers, IP addresses, login credentials, etc. The information collected is used only for the purposes for which it was collected.

Through the Website, Château d’Ygrande may collect personal data from any person who submits a question to Château d’Ygrande via the “Contact" section of the Website, submits a reservation request via the Website’s form, or subscribes to the Website’s newsletter. The collection and processing of personal data provided by the user to Château d’Ygrande are subject to the provisions of the the Data Protection Act of January 6, 1978, as amended and the General Data Protection Regulation (GDPR : No. 2016-679).

The Site provides a form that allows you to exercise your privacy rights. Simply click on the following link : https://www.chateauygrande.fr/formulaire-rgpd

Please read our Cookie policy. as well as that of Château d’Ygrande.

1, Collection of personal data

Château d’Ygrande may collect and process the personal data listed below when you fill out a contact form or another form on our website https://www.chateauygrande.fr.

  • Last name
  • First name
  • Title
  • Company name
  • Mailing address
  • Email address
  • Landline/cell phone number

In addition, Château d’Ygrande automatically collects anonymous information about your use of our site and its services. For example, Château d’Ygrande will automatically record the parts of the website you visit, the web browser you use, the website you were visiting when you accessed our site, and your IP address. We cannot identify you based on this data, but it allows Château d’Ygrande to compile statistics on website usage and its audience and to send more targeted communications. The personal information we collect is gathered through the methods described below in the section “2, Methods of collecting personal data."

2, Methods for collecting personal data

Your personal data is collected in the following ways :

  • Working with Château d’Ygrande.
  • When visiting the website https://www.chateauygrande.fr
  • Creating a customer account
  • Contact form(s)
  • Quote request form
  • Your use of the services at Château d’Ygrande.
  • Verifying your identity
  • Sign up for updates and the newsletter (via the website)
  • correspondence with and from Château d’Ygrande.
  • Exchanging business cards
  • Welcome and discussions with the facility's staff
  • Opinion polls
  • Cookies (for more information : Cookie policy.)
  • Contest

The personal data collected by Château d’Ygrande is therefore expressly and voluntarily provided by you.

3, Use of personal data

https://www.chateauygrande.fr may process all or part of the collected data in order to :

  • To enable navigation on the Site, as well as the management and tracking of services ordered by the user.
  • Optimize the user experience, quality, management, navigation, and content of the Château d’Ygrande website.
  • Creation and confirmation of the customer account.
  • Tracking customer and prospect interactions regarding reservations.
  • The provision of goods and services by Château d’Ygrande.
  • Improve customer service and meet your care needs.
  • To contact you by email and/or phone.
  • Conduct satisfaction surveys, studies, and optional polls on the website.
  • To send targeted marketing campaigns and advertisements from Château d’Ygrande, as well as updates and promotional offers, based on your communication preferences and your consent.
  • Provide personalized advertising content.
  • Sending quotes, receipts, and invoices.
  • Collection of statistical data.
  • Prepare a proposal.
  • Administering a contest.
  • Enter into a contract with Château d’Ygrande.
  • Prevent and combat computer fraud (spamming, hacking, etc.).

4, Privacy of personal data

Château d’Ygrande is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or disclosed to third parties for any reason whatsoever without your consent, except as necessary to respond to a request and/or process a transaction in connection with customer relationship management, the provision of Château d’Ygrande services, and the optimization of those services.

5, Data controller

For Personal Data collected in connection with the creation of the User’s personal account and the User’s browsing activity on the Site, the data controller is Pierre-Marie TISSIER.

As the controller of the data it collects, https://www.chateauygrande.fr undertakes to comply with applicable legal provisions. In particular, it is the Company’s responsibility to determine the purposes of its data processing, to provide its prospects and customers, once their consent has been obtained, with complete information regarding the processing of their personal data, and to maintain a record of such processing in accordance with the facts.

When the Site processes personal data, Château d’Ygrande takes all reasonable measures to ensure that the personal data is accurate and relevant to the purposes for which the Site processes it.

6, Disclosure of personal data to third parties

https://www.chateauygrande.fr The Site shall not process, host, or transfer information collected from its customers to a country outside the European Union or recognized as “inadequate" by the European Commission without first informing the customer. However, the Site remains free to choose its technical and commercial service providers, provided that they offer sufficient safeguards with respect to the requirements of the General Data Protection Regulation (GDPR : No. 2016-679).

The Site does not sell your personal data, which is therefore used only when necessary or for statistical and analytical purposes. We are committed to not selling, exchanging, or transferring your personally identifiable information to third parties. If it is necessary for Château d’Ygrande to disclose your personal data to third parties, the third party in question will be required to use your personal data in accordance with the provisions of this “Privacy Policy." We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or when we are required to do so by law.

Notwithstanding the foregoing, Château d’Ygrande may disclose your personal data :

  • to the competent authorities when Château d’Ygrande is required to do so by law or in connection with a legal proceeding or a future legal proceeding, as well as to safeguard and defend our rights.
  • If Château d’Ygrande or substantially all of its assets are acquired by a third party, in which case your personal data collected by Château d’Ygrande will be included among the transferred assets.

The Site undertakes to take all necessary precautions to ensure the security of the information and, in particular, to prevent it from being disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the customer’s information is brought to the attention of https://www.chateauygrande.fr, it must notify the customer as soon as possible and inform the customer of the corrective measures taken. Furthermore, the Site does not collect any “sensitive data."

The User’s personal data may be processed by subsidiaries of the Site and subcontractors (service providers), exclusively for the purposes of this “Privacy Policy," such as :

  • The service provider responsible for hosting the Website and its forms, o2switch.
  • The service provider responsible for creating and maintaining the website is Diadao Productive, a digital agency.

Within the scope of their respective responsibilities and for the purposes outlined above, the main individuals who may have access to the data from https://www.chateauygrande.fr are primarily our customer service representatives.

In all other cases, Château d’Ygrande will not sell, rent, or transfer your personal data to third parties, unless we have obtained your consent to do so and have entered into a data processing agreement with the third party in question that includes the necessary safeguards regarding the confidentiality and protection of your personal data in the context of safeguarding your personal and professional privacy. If you do not wish your personal data to be disclosed to third parties, you may object to such disclosure at the time of collection or at any time thereafter, as indicated in section “8, Rights regarding the protection of your privacy."

7, Retention of personal data

Unless a longer retention period is required or justified by law or to comply with another legal obligation, for example, 10 years for accounting records, Château d’Ygrande will retain your personal data for three years from the last contact with the hotel in the case of a prospective customer, and for the duration of the business relationship, and then for three years following its termination, in the case of customers of Château d’Ygrande, in order to achieve and fulfill the objectives described in the “Privacy Policy" statement, under section “3, Use of Personal Data."

8, Rights regarding the protection of your privacy

In accordance with the provisions of the the Data Protection Act of January 6, 1978, as amended and the General Data Protection Regulation (GDPR : No. 2016-679), users of the Site may exercise their privacy rights, as described below :

  • Right of access (Article 15 of the GDPR) and rectification (Article 16 of the GDPR), as well as the right to have Users’ data updated and kept complete; right to have Users’ personal data restricted or erased (Article 17 of the GDPR), when such data is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, disclosure, or retention is prohibited.
  • Right to withdraw consent at any time (Article 13(2)(c) of the GDPR).
  • Right to restrict the processing of user data (Article 18 of the GDPR).
  • Right to object to the processing of user data (Article 21 of the GDPR).
  • The right to data portability for data provided by users, when such data is subject to automated processing based on their consent or on a contract (Article 20 of the GDPR).
  • The right to determine what happens to a User's data after their death and to choose who https://www.chateauygrande.fr must (or must not) disclose their data to a third party they have previously designated.

As soon as the Site becomes aware of a User’s death and in the absence of instructions from the User, Château d’Ygrande undertakes to destroy the User’s data, unless retaining it is necessary for evidentiary purposes or to comply with a legal obligation.

If you, the User, wish to exercise these rights on the Site, you may send us a notice specifying the right(s) you wish to exercise regarding the use of your personal data. You may exercise these rights free of charge by contacting Pierre-Marie TISSIER, in his capacity as Manager, by email at tissierpm@gmail.com, or by mail to Château d’Ygrande, Le Mont, 03160 Ygrande, specifying “Privacy Rights" in the subject line of the email or letter, or by filling out the request form available at the following address : https://www.chateauygrande.fr/formulaire-rgpd

In this case, the User must specify the personal information that he or she would like to https://www.chateauygrande.fr correct, update, or delete, by providing proof of identity (such as a copy of an ID card or passport). Requests to delete personal data will be subject to the obligations imposed on Château d’Ygrande by law, particularly with regard to the retention or archiving of documents.

In addition, you can always update, modify, and/or verify, through your account, the personal information you were required to provide when you created your customer account. If you no longer wish to receive newsletters, updates about our services, or advertisements, you can unsubscribe at any time by clicking the “unsubscribe" button at the bottom of any email from Château d’Ygrande.

9, Protection of personal data

Château d’Ygrande is committed to taking reasonable physical, technological, and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse, or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform specific tasks (such as billing or customer service) have access to personally identifiable information.

The data collected and stored through the Site is hosted by a third-party company, o2switch, which hosts the Site within the European Union.

o2switch, A simplified joint-stock company (SAS) with a capital of 100,000.00 euros, registered with the Clermont-Ferrand Trade and Companies Register under number510 909 807 00032, with its registered office located at Chemin des Pardiaux, 63000 Clermont-Ferrand, France. Phone : 04 44 44 60 40. Website : https://www.o2switch.fr

Despite our best efforts, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

If we become aware of a security breach, we will notify the affected users so they can take the necessary steps. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to keeping our customers fully informed of all matters related to the security of their accounts and to providing them with all the information necessary to help them comply with their own regulatory notification obligations.

No personal information about users of the Site is published without the user's knowledge, exchanged, transferred, or sold in any form to third parties.

10, Update to the “Privacy Policy" statement

Château d’Ygrande has the right to update this “Privacy Policy" statement by posting a new version on the website https://www.chateauygrande.fr. We recommend that you regularly visit the website and the relevant page where the “Privacy Policy" is posted to ensure that you are aware of any new terms and conditions.

11, Hyperlinks to other websites

The Site may contain hyperlinks to other websites. Under no circumstances shall Château d’Ygrande be held liable for the “Privacy Policy" or privacy practices of any third party.

12, Consent

By using our website https://www.chateauygrande.fr, you must accept this "Privacy Policy" and the "Terms and Conditions" by checking the boxes provided when information is collected in order to use the services of Château d’Ygrande.

13, Complaints

If you have any complaints regarding how Château d’Ygrande collects, uses, and/or processes your personal data, please contact us first so that we can resolve the complaint(s). If this is not sufficient, users of the site may file a complaint with the supervisory authorities, including the French Data Protection Authority (CNIL), by following the link below : https://www.cnil.fr/fr/plaintes

14, Contact Château d’Ygrande

If you have any questions about the “Privacy Policy" or how Château d’Ygrande collects, uses, or processes your personal data, please contact us by email at direction@chateauygrande.fr, or by post at Château d’Ygrande, Le Mont, 03160 Ygrande.